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Privacy Policy

Last updated: January 2025

CyberGrid Store ("we", "our", "us") operates the website cybergrid.store. This Privacy Policy explains how we collect, use, and protect information when you visit our website or purchase from us.

1. Information We Collect

We collect limited information necessary to process your order and deliver your ebook:

  • Email address: Provided by PayPal upon transaction completion, used solely to deliver your PDF.
  • Transaction ID: Stored for order verification and customer support purposes.
  • Contact form submissions: Name, email, and message when you contact us voluntarily.

We do not collect, store, or process any payment card data, PayPal credentials, or banking information. All payment processing is handled exclusively by PayPal on their secure servers.

2. How We Use Your Information

  • To deliver your purchased PDF ebook by email
  • To respond to your support requests
  • To verify transactions in case of disputes
  • To send order confirmation and delivery notifications

We do not use your email for marketing without your explicit consent.

3. Payment Security

All transactions are processed by PayPal, Inc. We never have access to your credit card number, debit card details, or PayPal account credentials. PayPal is PCI-DSS compliant and their privacy policy governs how your payment data is handled. You can review PayPal's privacy policy at paypal.com.

4. Data Sharing

We do not sell, rent, or share your personal data with any third parties except:

  • PayPal — for payment processing (see Section 3)
  • Our email service provider — to deliver your PDF attachment
  • Legal authorities — only if required by law

5. Cookies

Our website may use basic session cookies for functionality. We do not use advertising cookies or tracking pixels. You can disable cookies in your browser settings without affecting your ability to purchase.

6. Data Retention

We retain transaction records (email address and transaction ID) for up to 7 years for legal and accounting purposes as required by UK law. Contact form data is deleted after your inquiry is resolved.

7. Your Rights (UK GDPR)

Under UK GDPR, you have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data (subject to legal obligations)
  • Object to or restrict processing of your data
  • Complain to the ICO (ico.org.uk) if you believe your rights have been violated

To exercise any of these rights, contact us at contact@cybergrid.store.

8. Security

Our website uses SSL encryption. We take reasonable measures to protect the limited data we hold. However, no internet transmission is 100% secure, and we cannot guarantee absolute security.

9. Contact

For any privacy-related questions:
Email: contact@cybergrid.store
Address: 30 Frederick St, Birmingham, B1 3HH, United Kingdom